Shipping & Returns
Returns
If you would like to return your item it must meet our Returns Policy
- The items must be unworn, unused and in perfect condition with original tags and packaging in tack within 14 days of purchase.
- All swimwear and body suits must be tried on wearing undergarments. The protective hygiene strip must stay in place and can not be removed.
- Due to hygiene reasons, earrings are unable to be returned.
- Gift vouchers are not eligible for return.
If your return does not meet these conditions we will be unable to accept your items and they will be rejected and returned to you.
Full priced items purchased online can be returned for a refund or credit note.
Full priced items purchased in store can be returned for a credit note.
During sale events and promotions items are considered final sale and unable to be returned.
Australian & International customers will need to ship their returns back to Hunter & Siren using their own chosen method of shipping and be responsible for the item. A return fee of $10 will apply to returns and will be deducted from the refund or the credit note amount.
Online orders may be returned to the boutique, however the return must be lodged online via the link here- https://hunterandsiren.com/apps/return_prime and delivered into the store within 10 days of delivery.
Please take care when sending back your item. Any items lost in the post are the responsibility of the customer and we are unable to offer refunds, exchanges or credit notes. We always recommend keeping a hold of tracking numbers to avoid missing parcels.
If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost.
Once our team has received and processed your return you will be notified via email. Please allow up to 3-5 business days for this amount to appear in your account.
Credit Notes
Credit notes are valid for 3 years from the date of issue and will be emailed to you with a unique code to use either online or in store. If you have purchased an item using a credit note, your refund will be issued in the form of a credit note.
Credit notes are to be treated like cash. Hunter & Siren is not responsible for miss use or miss handling of credit notes.
Gift Card
Gift Cards are not eligible for return.
BUY NOW PAY LATER Orders
For any order purchased using a BUY NOW PAY LATER payment provider will be refunded for credit back to your purchased platform.
If you are receiving a credit note, you will continue to make payments until the original item is paid for and will be issued a new credit note via email.
This means 10 days from tracking showing the order as being delivered.
All items need to be returned new, unused and with all designer and brand tags attached.
All returns need to be inline with our Returns Policy above.
Processing time for Returns
Please allow 3-7 business days for your return to be processed. You will receive an email when our team has processed your return.
Incorrect or Faulty item
Our team quality control and inspect all items to the highest standard before they are dispatched. If you receive an item that is incorrect or appears to be not right, please contact our Customer Care Team immediately by emailing hannah@hunterandsiren.com with your order number and images of the fault or issue you have experienced.
You can also lodge this via our returns portal.
For items that are damaged as a result of wear and tear, by accident, miss use or failure to use in accordance with the care instructions provided with the item, will not be considered faulty.
A thorough internal and/or external assessment of the item is carried out to ensure the best possible outcome. If an item has been approved faulty (which may happen on the rare occasion) Hunter & Siren will firstly try to replace the item and if a replacement is unsuccessful will provide a credit note or refund where applicable.
International Duties & Taxes
International customers are responsible for customs and duties within their own country. After your parcel arrives at the destination country, you will be contacted via email or mobile regarding the duties and taxes fees. Once paid, your parcel will be released and sent to you. For more information, please contact your local customs office.
If any applicable customs or duty fees are not paid, the order will be returned to Hunter & Siren and refunded to your original payment method. However, the refund will be reduced by the return fee and send out fee. Please note that any customs charges paid to receive your order are non-refundable upon return.